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Last tested September 26, 2026

How to Get Muse to Reply to Your Marketplace Messages

You list something on Marketplace. The messages roll in: “Is this still available?” “Where are you located?” “When can I pick up?” The same three questions, fifty times, while you are at work or putting the kids to bed. Here is the 5-minute setup that answers them for you.

The short answer

Yes, Muse can do this. Connect Messenger in Muse, tell it what you are selling, and approve your three replies: availability, location, and pickup timing. From then on your Muse answers those routine questions instantly, in your voice, during the hours you choose. It stays completely silent on offers, lowballs, and anything it cannot answer. Setup takes about 5 minutes.

On this page
  1. What you need
  2. The 5-minute setup
  3. The master prompt (in the free pack)
  4. What happens next
  5. The ground rules
  6. When something goes wrong
  7. Frequently asked questions

What you need

That is the whole list. No coding, no third-party tools. Muse connects directly to Messenger.

The 5-minute setup

1

Connect Messenger

In Muse, connect your Facebook/Messenger account. This needs your login, so it is a human-only step: Muse cannot do it for you, and you should never share your password with anyone, including an AI.

2

Tell Muse what you are selling

For each active listing: the item, the listed price, your pickup area, and your general availability. Muse needs the facts before it can answer questions about them.

3

Approve your three replies

Muse drafts your answers for availability, location, and pickup timing in your words. Tweak them until each one sounds like you, then approve. It uses them from then on.

4

Set your watch hours

The default watch runs 9:00 AM to 10:00 PM. Outside those hours, messages wait for morning.

The master prompt (in the free pack)

The heart of the setup is a single master prompt: the exact instructions your Muse follows to interview you, draft your replies, lock in the standing rules, and test itself before going live. It is the part people get wrong when they try to wing it, especially the offer-silence rule, which is why it lives in the free pack instead of on this page. Every rule in it earned its place in a live setup.

What the prompt covers

  • The interview: the five questions Muse asks, one at a time, before building anything
  • Your three answers: availability, location, and pickup timing, drafted in your voice and approved by you
  • The standing rules: what gets a reply, what gets silence, and what gets flagged to you instead
  • The test: three trial messages, including a lowball, that Muse must handle correctly before the watch starts
  • The troubleshooting scripts: word-for-word what to say when it replies to an offer, sounds robotic, or meets a question it cannot answer

Get the free pack with the prompt

What happens next

Muse asks the interview questions one at a time, drafts your three replies for approval, then runs the three test messages. The lowball test is the important one: Muse must confirm it stays silent. Once you approve all three tests, the watch starts. Ask Muse to show you the first real reply it sends, so you can confirm the tone is yours.

A sample exchange
Buyer
“Hi, is this still available?”
Muse
“Yes, it's still available!”
Buyer
“Where are you located?”
Muse
“I'm in Stittsville.”
Buyer
“Would you take $40?”
Muse
No reply. Flagged to you instead.

The last one is the whole point. Offers and haggling are yours to handle, and Muse knows to stay out of the way.

The ground rules

  • Three questions only. Muse answers availability, location, and pickup timing. Everything else waits for you.
  • Any hint of an offer means silence. No exceptions, no partial replies, even if the message also asks an answerable question.
  • Muse never invents details. Nothing about the item that you did not tell it, no committed pickup times, no phone number or address, and it never marks anything sold.
  • You see every reply. Nothing happens behind your back.

When something goes wrong

Just tell your Muse what happened in plain words. The prompt already knows how to handle the common cases:

SymptomWhat to say
Muse replied to a lowball“That message contained an offer. The rule is: any message with an offer gets no reply, even if it also asks an answerable question.” It corrects itself going forward.
Replies sound roboticGive Muse one example of how you would actually text a buyer, and say “match this tone.” One example is usually enough.
A buyer asks something newMuse flags it to you instead of replying. Answer it yourself the first time, then tell Muse: “Add this to the approved answers.”
You sold the itemTell Muse: “The [item] is sold. Stop watching its thread.” Otherwise it keeps answering.
You want a breakSay “pause the Marketplace watch.” Messages wait until you say “resume.”

Want the whole thing as a PDF?

The free Marketplace Auto-Reply Pack includes the setup guide, the master prompt, the test cases, and the troubleshooting scripts. Free during launch week.

Drop your email, download immediately. No spam.

Frequently asked questions

Will Muse negotiate prices for me?

No, and that is deliberate. Any message with an offer, a lowball, or price talk gets no reply at all, even if it also asks an answerable question. Negotiation is yours.

What happens when a buyer makes an offer?

Muse stays silent and flags the message to you, so you can handle it yourself.

Does it reply outside watch hours?

No. The default watch runs 9:00 AM to 10:00 PM. Messages that arrive overnight wait for morning.

Can it watch more than one listing?

Yes. Tell Muse about each active listing during the interview, and tell it when something sells so it stops watching that thread.

Is it safe to connect my Facebook account?

You connect through the official login inside Muse. Muse never asks for your password, and you should never share it with anyone, including an AI. You can remove the connection at any time.

What if a buyer asks something unexpected?

Muse does not guess. It flags the message to you instead of replying. Answer once yourself, then tell Muse to add it to the approved answers.

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