What you need
- ✓ A Muse account (the free tier is enough for this)
- ✓ Your latest bill, or your account login
- ✓ About 20 uninterrupted minutes
- ✓ Your renewal or contract date, if you know it
That is the whole list. No call center experience needed. Muse does the research and the writing; you just make the phone call.
The 20-minute setup
Pull your current plan details
Open your latest bill or log into your account and tell Muse: your plan name, your monthly price, your data allowance or internet speed, your contract end date, and any device balance. Muse turns it into a clean inventory you can quote word for word on the call.
Research competitor promos
Find 2 or 3 current promos from competitors (the provider websites, or a quick search). Paste them into the chat. Muse builds a side-by-side comparison so you know exactly which promo is your leverage.
Build the call script
Paste the retention-kit brief below into a fresh Muse chat. Muse drafts a word-for-word retention-call script using your exact numbers and the competitor promo, plus answers to the pushback you are likely to hear.
Make the call
Call the loyalty or retentions department directly (ask Muse for the number if you do not have it). Stay polite, keep the competitor promo open on your screen, read the script, and write down exactly what they offer. Do not accept anything on the spot.
Debrief and decide
Tell Muse what they offered. It computes the annual savings line by line and gives you a clear verdict: accept, push once more, or take the competitor deal.
The retention-kit brief
This is the exact brief to paste into a fresh Muse chat. Fill in the bracketed parts with your real numbers, paste 2 to 3 competitor promos underneath, and Muse builds the whole kit.
Build my retention-call kit. My provider is [PROVIDER]. My plan is [PLAN NAME] at $[X] per month, with [DATA ALLOWANCE or INTERNET SPEED]. My contract ends on [DATE]. My device balance is $[Y] (or "no device balance"). I have a spouse/partner plan: [YES or NO, details if yes]. Here are the competitor promos I am considering: [PASTE 2-3 PROMOS HERE] First, compare my plan against these promos line by line: monthly price, data or speed, and perks. Then write me a word-for-word retention-call script I can read during the call. The script should: open politely, state exactly what I pay now, name the competitor promo I would switch to, and ask for their best loyalty offer. Keep it honest: no bluffs, no threats, no invented fees or policies. Include short answers for the three most likely pieces of pushback. After the call I will tell you what they offered, and you will compute the annual savings and advise me to accept, push once more, or switch.
What good output looks like
After a few minutes, Muse should come back with something like this. If yours looks roughly like this, the kit worked. (Illustrative example: the plan, prices, and script below are made up to show the format. Your real kit will use your actual bill and promos.)
"Hi, I've been a customer for three years and I'd like to talk about my plan before I make any changes."
"I'm paying $95 a month for 60 GB. Koodo has $70 a month for the same data right now, and I'm seriously considering switching."
"Before I do, can you check what loyalty offers are available on my account?"
| Plan | Monthly | Annual cost |
|---|---|---|
| Current plan | $95/mo | $1,140 |
| Competitor promo (Koodo) | $70/mo | $840 |
| Their offer after your call | $70/mo | $840 |
Your savings: $95/mo down to $70/mo = $25/mo saved = $300 per year, without switching providers.
Paste the offer they give you for the full verdictThe annual-savings line is the whole point. A $25 monthly drop sounds nice; $300 a year back in your pocket is what makes the 20-minute call worth it. And yes, ask Muse to role-play the call with you first: it plays the retention agent, you read the script, and you walk in prepared.
What Muse does, and what stays with you
This is the part most prompt sites skip. Here is the exact split, so nothing ever happens you did not ask for:
Muse does on its own
- Inventories your current plan, bill, device balance, and contract date.
- Compares your plan against the competitor promos you paste in, line by line.
- Drafts the word-for-word call script, answers to pushback, and the debrief math.
Needs your explicit OK
- Nothing changes on your account unless you say so. The debrief is advice, not an order: accept, push once more, or switch is your call.
- Muse will never suggest bluffs or invented fees. If a script line mentions a policy, it comes from the CRTC Wireless Code or your actual contract, never thin air.
You do yourself
- The phone call, the notes on what they offer, and the decision to accept, decline, or switch providers.
- If your provider ignores a right the Wireless Code gives you (for example, refusing to show your device balance separately), you can escalate through the CRTC's complaint page, which routes to the CCTS, Canada's independent ombudsman for telecom and TV disputes.
When something goes wrong
Just tell your Muse what happened in plain words. The brief already sets up the common cases:
| Symptom | What to say |
|---|---|
| They offered nothing | Ask Muse for the winback playbook: switch to the competitor promo for real, or wait for the winback offers that often arrive within a week of leaving. Also have Muse find the exact loyalty-department number and try once more. |
| Mid-contract with a device balance | Under the CRTC Wireless Code, your device balance must be shown separately from your plan. Leaving means paying it out in full. Tell Muse your plan details and device balance, and it computes the true cost of leaving versus staying. |
| Their "deal" is worse than it sounds | Have Muse compare the offer against your current plan line by line. Many retention offers raise the price after 12 months, quietly drop perks, or look cheap only because they assume a second line you do not need. |
| Provider ignores a Wireless Code right | If your provider will not honour a right the Code gives you, first ask for it in writing. If that fails, file a complaint with the CCTS through the link in the section above. Providers take CCTS complaints seriously, and it costs you nothing. |
Frequently asked questions
Will negotiating hurt my credit?
No. A plan change is not a credit application. Your provider does not run a credit check when you switch plans, renew, or take a retention offer, so negotiating has no effect on your credit score.
What if I am mid-contract with a device balance?
Under the CRTC Wireless Code, your device balance must be shown separately from your plan, and leaving means paying it out in full. Tell Muse your plan details and device balance, and it will compute the true cost of leaving versus staying so you know whether the savings are real.
How often can I negotiate my bills?
Every 6 to 12 months, or whenever a competitor promo appears that beats your plan. Put a reminder on your calendar to repeat the negotiation when your contract renews or a retention offer expires.
Do I have to actually switch providers?
No, but real willingness to switch is the leverage. Bluffing a cancellation you would never follow through on tends to fall flat. Muse helps you decide whether the switch is genuinely better, so you can make the call honestly.
What about flanker brands like Fido, Koodo, or Virgin?
They often run on the same networks as the big brands for less money. Have Muse compare the total cost against your current plan, including the perks you actually use, so you can see whether switching brands is the better move before you negotiate.